Privacy-safe operations
Support & diagnostics
Find technical failures, create structured support cases and share diagnostics without guest data.
unknownunspecified01
Create support case
Choose categories only. Guest names, messages and document details are intentionally not accepted.
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Safe diagnostics
The export contains module state, node health, opaque identifiers and technical codes only.
◉ Never included: guest names, contacts, messages, documents, request bodies, passwords, keys or exception stacks.
Hotel Data Node diagnostics stay local. Run npm run support-bundle on the hotel server and review the JSON before sharing it.
No diagnostics consent is recorded. Platform staff access will only work after the separate operator console is enabled.This records consent only. Actual access will require the separate platform operator console.03
Support cases
No support cases yet.
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Recent errors
No unresolved technical errors